The Care Quality Commission (CQC) is the independent regulator of health and social care in England. They sent an inspector to analyse the care provided by our practice in January and we are proud of the feedback that we received.

Our services were found to be effective and safe. The inspection highlighted the ‘caring’ nature of the service provided by The Dental House. Feedback from our patients was used by the inspector to paint a picture of how we treat people: ‘Patients commented that the staff were caring, supportive and friendly. They told us that they were treated with respect and that they were happy with the care and treatment given.’

It became clear that, as a practice, we ‘understood the importance of emotional support when delivering care to patients who were nervous of dental treatment’. This is something that we are very proud of and we are happy that we can make anxious patients feel at ease.

The fact that we adapt to cater to the individual needs of our patients was also commented upon. Whether this be treating patients who have disabilities or those who do not have English as there first language, it was noted that The Dental House embraces diversity and puts measures in place to treat everyone well.

The inspection found that the care delivered is ‘well-led’ and that ‘enthusiastic and motivated leadership’ is apparent. We hope to use this strength to develop The Dental House and provide even better care for our patients as well as the improved facilities which are coming soon!

We have always maintained a philosophy or prevention via discussion and education and this is something that was picked up on by the inspector- ‘The practice has a strong focus on oral health promotion and prevention’.

We are delighted that the excellent care that we provide to our patients has been recorded in an official document which is available to read in full here: https://www.cqc.org.uk/location/1-2199411008

Many thanks to all our loyal patients who help us to enhance our service through providing upfront and honest feedback.